Baggage Service is a complex process with many roles involved. To get a good customer experience a lot of steps have to be taken very effectively. SaaS Solutions can help to make processes better, reduce failures and improve customer feedback.

PingWeDo is a SaaS (Software as a Service) solution for baggage services that are handling the baggage for one or more airlines. The system provides a BDO import and a management system to track every baggage operation from airline handover to a drivers delivery.

Different processes and transportation channels are supported to get an economic handling of up to many 100 transactions per day.

The IATA Resolution 753 tries to track baggage with an inventory system. Baggage transfers should be recorded transparently. This is nearly not possible without an IT-Solution. But many baggage services have paper based processes in place.